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Customer Service E-Mail: Click
to E-Mail Us
Customer Service Telephone Hours:
Monday-Friday 9am - 5pm PST (12pm - 8pm EST)
Home
- About Us - Contact
Us - Policies - Shipping
Info - International Orders - FAQ's
Shirts
& Jackets - Pants/Trousers -
Gear
& Accessories - Covers/Hats - Coast
Cutlery LED Lights - Guitar Equipment
- Levi's/Denim
Military
Links - USMC Digital MARPAT Uniform Information
Prices are
subject to change.
All orders
are subject to product availability.
All merchandise is
sold as close-out/discontinued, no returns, no exchanges and no refunds, no exceptions.
Military
Gear HQ / OverDrive Custom Guitar Works reserves the right to cancel any
order.
In
the event that you need to return an item a Return Merchandise Authorization
(RMA#) is required, give us a telephone call or drop us an email
to obtain this Return Merchandise Authorization number. Make sure
you place the RMA# on the outside of the box in large readable print and
your returned merchandise is received by us no later than 15 days after
shipment of merchandise (21 days for international customers). Returned
merchandise that is received by us after 15 days (21 days for international
customers) of shipment date or without a Return Authorization will not
be accepted and returned to sender as an "unacceptable late or unauthorized
return" or a 20% restocking fee will be assessed on the item amount refund.
No exceptions.
Returned item(s) must be in it's original packaging and in new, unused and unsoiled condition, all tags on clothing must be attached and clothing must not have been washed. (items in plastic clamshell packaging cannot be returned once opened). Items must not be damaged by the consumer. If the preceding conditions are not met entirely, the returned item(s) will be returned to sender as an unacceptable return or a 20% re-stocking fee will be assessed and subtracted from the refund amount. Return shipping charge is the sole responsibility of the purchaser, Military Gear HQ takes no responsibility for this. You will receive a credit for the item(s) amount towards another purchase or a refund, the choice is yours. Shipping charges are not refundable. A re-shipping charge will be added to all exchanges and unacceptable returns, this amount is based upon our standard shipping rates, you will be sent a PayPal invoice for this amount if necessary.
Returned items must be shipped postage/freight prepaid. Military Gear HQ is not responsible for items lost in transit, so please use an appropriate shipping courier that provides tracking and/or insurance. Please include a copy of your invoice and a note explaining why you are returning the item(s).
No Returns, Exchanges, Refunds or Cancellations on all Special Order merchandise. That is why we ask that you absolutely know your sizing and know what you are purchasing before you finalize your order. If you have any questions what so ever, please email or telephone us prior to placing an order for Special Order merchandise.
In the event any package is returned to Military Gear HQ as undeliverable to the address that was supplied to us when the order was placed, a $5.00 handling fee will be assessed plus the cost to re-ship the package back to a Confirmed Address. You will receive an invoice for the $5.00 handling fee plus the re-shipping cost which is to be paid via PayPal (re-shipping rates are based upon our merchandise value standard shipping rates. We will not ship to any other address than the Confirmed Address, so please make sure when the re-ship fee/handling fee is submitted that a current, correct and Confirmed Address is provided. If you do not reply to our notification or we can't get in touch with you that your package was returned as undeliverable or refused within 7 days we will credit your PayPal account in the amount of the original transaction minus 20% minus the initial shipping charge (this does not apply to Special Order merchandise, see above). If a package or order is returned twice to Military Gear HQ as undeliverable there will be no attempt to re-ship your order again, the only notification of this event to you, the customer, will be the refund which will be in the amount of your orders merchandise cost minus a 20% re-stocking fee (this re-stocking fee percentage rate does not apply to Special Order merchandise, see above). In the event any package is returned to Military Gear HQ as refused or unclaimed a 20% restocking fee will be assessed to the refund amount (original shipping is non-refundable). These guidelines have been set forth due to costs incurred in preparing an order for shipment, the shipping amount incurred to ship your package to you and simply because we cannot afford to ship an order and have it returned with no intention of making the necessary arrangements to take possession of your purchase. Time is money and ours is not to be wasted on those who do not wish to follow simple guidelines.
It's been an interesting ride, we've met a lot of people, civilians and veterans alike, some just looking for some fatigues for hunting or fishing, others looking for a uniform from a time when they were nothing more than a kid "in country" serving Uncle Sam... We've heard some interesting stories from the jungles of Vietnam to the deserts, cites and high mountains of Iraq and Afghanistan. We have come across a lot of interesting and unique military equipment and uniforms in the last 15 years. There's nothing like a genuine article of US military history, whether its a uniform or a piece of equipment, if they could only talk about the sacrifices and struggles they've seen, the hero's they've known and the tears and blood that was shed to secure the freedom that each and every American enjoys every single day. Never forget, if it were not for our soldiers, we would not be free today... Support our troops in what ever way you can, they appreciate it...
Guidelines For Using PayPal With Military Gear HQ.